Privacy Policy — Aris IPTV
At Aris IPTV ("we", "us", "our"), protecting your privacy is a core commitment. This Privacy Policy describes how we gather, utilise, and safeguard your personal information when you visit arisiptvs.store or subscribe to our IPTV service. We strictly adhere to the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Aris IPTV is the data controller responsible for your personal data. For any privacy-related inquiries, please reach out to us at [email protected].
2. Information We Collect
- Account Information: Name, email address, phone number, and messaging ID — provided when you sign up or contact support.
- Payment Details: Handled securely by Stripe and PayPal — we never store your card information on our servers.
- Technical Information: IP address, device model, browser type, operating system — automatically collected for security and performance purposes.
- Usage Information: Login timestamps, channel viewing history, server connection logs — used to enhance service quality and resolve issues.
- Device Identifiers: MAC address for MAG Box, Formuler, and Dreamlink devices — stored to activate your subscription and link it to your account.
- Communication Records: Email and chat history — retained to provide consistent support and handle any disputes.
3. How We Use Your Information
- To activate and manage your Aris IPTV subscription
- To provide 24/7 customer support via email and our official contact channels
- To process payments securely and issue digital receipts
- To prevent fraud, detect abuse, and safeguard against unauthorised access
- To send service updates, maintenance notices, and account alerts
- To improve streaming quality, server performance, and user experience
- To manage your credits and subscription renewals
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Contract: To fulfil our obligations under your subscription agreement and deliver the IPTV service.
- Legitimate Interest: To maintain service quality, prevent fraud, communicate essential updates, and enhance our platform.
- Consent: For marketing communications, promotional offers, and news updates (you may opt out at any time).
5. Cookies and Tracking
We use essential cookies only — necessary for login, checkout, and core service functionality. We do not use tracking, analytics, or advertising cookies. Your browsing activity is not shared with any third parties for advertising purposes. You can manage cookie preferences in your browser settings at any time.
6. Who We Share Data With
We never sell, rent, or trade your personal data. Limited data is shared only with trusted partners who enable our service:
- Stripe & PayPal — Payment processing (PCI-DSS Level 1 certified). We do not store your card details on our systems.
- Email Service Provider — For sending receipts, service updates, and support communications. All providers are GDPR compliant and located in the UK/EU.
- Hosting Provider — Secure UK and EU data centres that store your data with 24/7 monitoring and encryption.
7. Data Retention
- Account Data: Kept while your subscription is active, plus 12 months after cancellation to facilitate reactivation and history.
- Payment Records: Retained for 6 years to comply with UK tax and accounting requirements under HMRC regulations.
- Usage Logs: Anonymised and retained for up to 30 days for troubleshooting, quality monitoring, and performance analysis.
- Communication History: Retained for 12 months to provide consistent customer support and resolve any disputes.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data we hold
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Objection: Object to processing based on legitimate interest
- Portability: Request your data in a machine-readable format
- Restriction: Request temporary restriction of processing
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, email us at [email protected] with your request. We will respond within 30 days as required by UK GDPR. There is no charge for exercising your rights.
9. Data Security
We take data security extremely seriously. All data transmitted between your device and our servers is encrypted using SSL/TLS with 256-bit encryption. Our servers are hosted in secure UK and EU data centres with 24/7 monitoring, firewalls, and intrusion detection systems. Access to personal data is strictly restricted to authorised personnel only, and all staff receive regular data protection training.
10. Children's Privacy
Our service is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.
11. International Data Transfers
Your data is stored securely on servers located in the United Kingdom and the European Union. We do not transfer your personal data outside the UK or EU. All our processing partners are GDPR compliant and located within the UK or EU.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be available at arisiptvs.store/privacy-policy/. Please check the "Last Updated" date at the top of this page for the latest version. We will notify you of significant changes via email.